How much is shipping?
- Shipping is $10 to Australia.
- Shipping is free for orders over $100
Do you ship internationally?
- Yes, we do. $50 for under 2 Kg.
How long does it take for an order to arrive?
- This depends on the product ordered. It typically takes about 3-4 days for delivery for Domestic Shipping.
- If you're still not sure, just email us. We're happy to help.
Where do your other items come from?
- From all around Australia.
How do I track my package?
- You can check on the status of your order at any time by emailing the customer support desk at email@example.com
RETURNS & EXCHANGES:
Basic Refund Policy:
- There are 3 types of items Get Summer sells, and all 3 have slightly different Refund Policies:
- Retail Items: These have a full 30-day refund guarantee. If you don't like the item or it is defective, we will either replace it at no cost to you, or you can send it back to us for a full refund.
- Apparel: These have a full 30-day refund guarantee. If the item is defective, we will replace it at no cost to you. You CANNOT return apparel unless they are defective. For size exchanges please see above.
- Free Promotional Items: Due to the nature of these free promotional items, there is no refund applicable because you are not paying for the item. You pay for shipping, but that cost is not refundable because it goes towards actually shipping the item.
- For all applicable returns, please email support for the return address.
- Important Note: Due to the fact that we handle returns within our Australian offices, we are unable to process returns Electronic products and products containing Chemicals.
We process orders immediately after they are purchased through automated software. Unless there was an issue processing your order, any order that is attempted to be canceled after 60 minutes from the time of purchase shall be considered processed and we can't edit, alter, or cancel an order after it is processed. Any cancellation requests within 60 minutes from the time of purchase will be honored, as long as the order number and/or customer email address used to purchase is in your cancellation request.
Still, have questions?
- Sure, no problem! Just email us at firstname.lastname@example.org or call 02 9261 2249 and we'll get back to you within 4 hours Mon-Fri 9am-5pm AEST.